24. Conflict & Role Clarity

Situation

Teams struggle with recurring conflicts and unclear responsibilities.

Symptoms: overlapping roles, blame-shifting, decision gridlock, interpersonal tensions.

Challenge

Goal: clarify roles and reduce destructive conflict patterns.

Why it matters: unresolved conflict wastes energy and blocks productivity.

Solution

Conflict style assessments, role analysis, 360° team feedback – focus on constructive collaboration and accountability.

Tool Examples

• Talogy (Factors, PAPI)
• Hogan (HDS, HPI)
• Harrison (Smart Questionnaire, QCT)

Full analysis in the PEATS Leadership Guide

More Use Cases available in the Use Case Library